Resume

BACKGROUND SUMMARY

HUMAN – COMPUTER INTERACTION PRACTITIONER with 5+ years of design, development and testing experience in simple to large, complex business solutions. Demonstrated expertise in:

	Human Factors
	Design Guidelines
	Project Management
	Platform Standards
	Usability Testing Methodologies
	Industry Standards and Trends
	Software Development Processes
	Test Lab Design & Implementation

PROFESSIONAL EXPERIENCE

ROCKWELL SOFTWARE / ROCKWELL AUTOMATION, West Allis, WI
Worldwide leader in industrial automation products with annual sales of $5 billion.

USABILITY ARCHITECT 2000 to 2001
Pioneered user experience lab in new international department to gather, analyze and report system requirements focused on increasing usability and improving the Fortune 500 clients’ product experience. Coordinated external clients with internal strategy, product and user experience teams. Collaborated with team members to prototype and design products to satisfy system and customer requirements. Provided heuristic review to internal clients. Disseminated company strategy. Standardized designs across products. Recruited, hired and developed internship resources.

	Conducted over 50 usability and participatory design tests within Rockwell’s user experience labs and at customer sites & shows to validate designs and determine customer needs. Results used iteratively to compress software production process.
	Led over 75 product review sessions to streamline integrated 3-tier products resulting in unsolicited customer feedback ranking Rockwell products highest in usability.
	Completed over 35 focus group sessions to understand client requirements, develop use cases, and help design the initial vision for next-generation applications.
	Initiated new user-centered design practices throughout the development lifecycle of a win32/web hybrid product. 8-10 month project completed in 3 months.

ACADEMIC TECHNOLOGY DEVELOPMENT / DEPAUL UNIVERSITY, IL
A private urban university with seven campuses and over 130 graduate and undergraduate programs.

GRADUATE DEGREE FELLOWSHIP 1999 to 2000
Designed, developed, and tested interfaces for custom-made academic software and Internet content products. Applied user-centered design and usability engineering methods. Collaborated to determine client needs and ensure appropriate implementation. Generated prototypes and provided guidelines for web-based course products.

	Designed and co-developed political simulation teaching / learning tool which gained commercial interest and was showcased in a local conference.
	Partnered with co-worker to instruct faculty in web design skills, lightening work requests.
	Redesigned and produced the GUI for department’s web site, improving look and feel.

ILLINOIS COLLEGE OF OPTOMETRY, Chicago, IL
Institution dedicated solely to the education of optometric doctors. Illinois College of Optometry (ICO) and the Department of Ophthalmology & Visual Science at the University of Chicago (U of C) are affiliated and share resources.

MEDIA PRODUCTION SPECIALIST 1994 to 1999
Coordinated, designed and produced promotional, educational and instructional media for administration, faculty and staff of ICO and U of C. Consulted and applied new media technologies for alternative teaching methods. Interpreted numerical data to create visual representations (charts, graphs, and illustrations) for lectures, conferences and publications. Directed, produced, edited and shot all video projects. Determined hardware and software needs. Managed all project records.

	Initiated digital projects, improving quality and saving the college over $10,000 in one year.
	Designed, built, and maintained custom non-liner editing system including RAID array.
	Recruited, hired, and developed 5 work-study students per year.

ENERGY EXPRESS LTD / WGN-TV STUDIOS, Chicago, IL
WGN-TV is a division of Tribune Company. Tribune is a leading media company with operations in television and radio, broadcasting, publishing and interactive.

PRODUCTION ASSISTANT 1993 to 1994
Member of production group for Emmy award winning nationally syndicated weekly television program for teenagers. Involved in all aspects of planning and production. Supervised audio pre-production. Assisted during studio tapings. Replied to viewer mail.

	Produced, wrote and directed field segments.
	Designed and managed web site for viewer community
	Created a national promotional newsletter.

EDUCATION / TRAINING

M.S. With Distinction - Human Computer Interaction, DePaul University

- Chicago, Illinois

B.A. Dean’s List - Studio Art / Museum Studies, Beloit College

- Beloit, Wisconsin

On-going training in management and technical areas including:

	project management
	public speaking
	Visual Basic

AFFILIATIONS

	ACM Special Interest Group in Computer-Human Interaction
	MilwauChi – Local Chapter
	Usability Professional’s Association